One of the most interesting question that I get asked about recently is why Drooto is so successful? It’s an honest question because to those unfamiliar with Drooto, the company’s rise and current dominance in the service industry is somewhat concealed. I would like to suggest that the reasons the company is successful can be boiled down to six key principles that make it very hard for competitors to compete with Drooto.
1. Own Staffs
From friendly and informative technicians, to experienced managers, all of the staffs working for Drooto are directly employed by the company. Hence, be prepared to get the best and most dedicated service from their end.
2. On-Time Service
People at Drooto know how important home appliances product is to their customers, so they promise to return the appliances back to the customers in perfect condition as quickly as possible, and keep them informed about every step of the way through their website or Drooto Helpline.
3. Huge Service Network
With over 13 own service centers in major cities of Bangladesh, Drooto Team can proudly say that they have a massive service network. Drooto promises to open 5 more service centers in the coming months and keep on expanding their network.
4. Trained Professionals
Being a Service Partner of country’s leading multi-brand electronics retailer, Best Electronics, Drooto gets the exclusive opportunity to get regular training directly from leading global brands like Hitachi, Sharp, Whirlpool or Panasonic.
5. Standardized Pricing
Drooto believes in transparency when it comes to pricing. All their services or spare parts follow a uniform pricing strategy which means no matter where you get your service done, Drooto will have a fixed rate that will ensure their transparency.
6. Free Diagnosis
If you’re not sure what’s wrong with your product, Drooto will be more than happy to diagnose it for free. Once they find out what is needed for your repair, they will contact with you. You can elect to continue with a repair, or not, the choice is yours.
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Drooto currently operates in over 10 major cities in Bangladesh including Dhaka, Tongi, Sirajganj, Bogra, Rangpur, Pabna, Jhenaidah, Khulna, Barisal and Feni. With over 13 service centers, Drooto directly employs over 100 dedicated technicians trained to provide on-demand services to a consumer within 60 minutes. By dialing Drooto Helpline at 09678 767676, any consumer can request for a free check-up of their faulty products, or call any Drooto Service Expert home for any on-demand services.
The author of this article is Syed Tahmid Zaman, CEO of Drooto.