At Drooto, we understand that your key home, electrical or kitchen appliances play a major role in your life. When these key appliances break down, you definitely would require an expert to handle the repair. That’s when you need Drooto. With over 30 years of experience in the electronics and electrical field, Zaman Group is proud to introduce Drooto – a web and app-based platform created to solve all your home electronics and electrical service needs.
Drooto currently operates in over 10 major cities in Bangladesh including Dhaka, Tongi, Sirajganj, Bogra, Rangpur, Pabna, Jhenaidah, Khulna, Barisal and Feni. With over 15 service centers, Drooto directly employs over 100 dedicated technicians trained to provide on-demand services to a consumer within 3 days. By dialing Drooto Helpline at 09678 767676, any consumer can request for a free check-up of their faulty products, or call any Drooto Service Expert home for any on-demand services.
At Drooto, we strongly believe that amazing customer service doesn’t happen by accident, it happens on purpose.
Syed Tahmid Zaman, CEO
Our Own Staffs
From friendly and informative technicians, to experienced managers, all of our staffs working for Drooto are directly employed by our company. Hence, be prepared to get the best and most dedicated service from our end.
We know how important your home appliances product is to you, so we promise to return it back to you in perfect condition as quickly as possible, and keep you informed every step of the way through our websites or Drooto Helpline.
Huge Service Network
With over 13 own service centers in major cities of Bangladesh, we can proudly say that we have a massive service network. We promise to open 5 more service centers in the coming months and keep on expanding our network.
Being a Service Partner of country’s leading multi-brand electronics retailer, Best Electronics, we get the exclusive opportunity to get regular trainings directly from leading global brands like Hitachi, Sharp, Whirlpool or Panasonic.
We believe in transparency when it comes to pricing. All our services or spare parts follow a uniform pricing strategy which means no matter where you get your service done, we will have a fixed rate that will ensure our transparency
If you’re not sure what’s wrong with your product, we would be happy to diagnose it for free. Once we find out what is needed for your repair, we will contact with you. You can elect to continue with a repair, or not, the choice is yours.
We provide outstanding service to our customers that will be better than any other companies in the related industry.
We work together, and only together, to meet the needs of our customers and help the company to win and sustain.
We value our customers, colleagues or any other stakeholders, and we will always lend our hands for help and appreciate their support.
We are personally accountable and responsible for delivering our commitments and finishing our day to day task.
We use the latest technology and advancements to gather, maintain and utilize customer and product related data to provide excellent after-sales service.
We live in the moment and embrace whatever that comes in our ways with a can do attitude and with willingness to give our best in the process.
I was facing huge problems to get my AC fixed as many local technicians did not understand how to service an Inverter AC. Finally, I was lucky enough to get the repair work done by a Drooto Service Expert.
Drooto delivered as promised. I could not believe their response time was so fast. I was having problems with my Sharp Washing Machine and then I called Drooto Helpline to get the job done. They were very prompt and solved the problem immediately.
Thank you Drooto service team for giving me quick service. Now, my Air Conditioner is performing much better than before and I will definitely call you again in case anything breaks down in the future.
Bought a LED TV from Bangabandhu Stadium and within two weeks I saw line in my panel. I went to them for service, but they said they cannot help as they don’t give Warranty. I was shocked. Later, I was lucky enough to get the full support from Drooto at a very low cost.